Privacy Policy

Your privacy matters to us. This policy explains how CloudEvolveTech collects, uses, and protects your personal information when you interact with our services.

Last Updated: January 15, 2025

Information We Collect

We collect information that you provide directly to us, as well as information that we gather automatically when you use our services. This helps us provide better educational experiences and support.

Personal Information
Name, email address, phone number, and contact preferences you provide when enrolling or inquiring about programs.
Educational Data
Learning progress, assignment submissions, project work, and assessment results from your educational journey with us.
Technical Information
Device information, IP address, browser type, and usage patterns when accessing our online platforms and resources.
Communication Records
Messages exchanged through our support channels, feedback forms, and consultation sessions.

We only collect information that's necessary to provide our educational services and support your learning experience. You can always ask us what information we have about you.

How We Use Your Information

Your information helps us deliver personalized educational experiences and maintain the quality of our programs. We're transparent about how we use your data.

  • Provide course materials, learning resources, and educational support tailored to your progress
  • Communicate about your enrollment, upcoming programs, and important updates
  • Process payments, manage your account, and handle administrative tasks
  • Improve our curriculum based on learning outcomes and student feedback
  • Offer career guidance and connect you with relevant opportunities in the tech industry
  • Ensure the security and integrity of our learning management systems
  • Comply with legal obligations and respond to legitimate requests from authorities
Important Note
We never sell your personal information to third parties. Any data sharing we do is strictly limited to essential service providers who help us deliver our educational programs, and they're bound by strict confidentiality agreements.

Data Sharing and Third Parties

We work with trusted partners to provide comprehensive educational services. Here's when and how we might share your information:

  • Learning management system providers who host our course content and track your progress
  • Payment processors to handle tuition fees and related financial transactions securely
  • Career placement partners when you specifically request job placement assistance
  • Technology vendors who provide essential tools for our online learning environment
  • Legal authorities when required by law or to protect our students and staff

All our partners sign data processing agreements that require them to protect your information with the same care we do. They can only use your data for the specific purposes we've outlined.

International Transfers
Some of our service providers operate outside Taiwan. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights according to local data protection standards.

Your Privacy Rights

You have significant control over your personal information. We've made it easy to exercise these rights and will respond to your requests promptly.

Access Your Data
Request a complete copy of all personal information we hold about you, including learning records and communication history.
Update Information
Correct any inaccurate personal details or update your contact preferences at any time through your account settings.
Delete Your Account
Request deletion of your personal information, though we may need to retain some records for legal or legitimate business purposes.
Limit Processing
Restrict how we use your information in certain circumstances, such as when you're disputing the accuracy of your data.
Data Portability
Receive your personal information in a commonly used format that you can transfer to another service provider if you choose.
Withdraw Consent
Stop certain types of data processing that are based on your consent, such as marketing communications or optional analytics.

To exercise any of these rights, simply contact our privacy team. We'll verify your identity and process your request within 30 days. There's no fee for most requests, though we may charge for excessive or repetitive demands.

Data Security and Protection

Protecting your information is a top priority. We use multiple layers of security to keep your data safe from unauthorized access, loss, or misuse.

  • Industry-standard encryption for all data transmission and storage
  • Regular security audits and penetration testing of our systems
  • Strict access controls ensuring only authorized staff can view your information
  • Secure backup systems to prevent data loss and ensure business continuity
  • Employee training on data protection best practices and security protocols
  • Incident response procedures to quickly address any potential security breaches
Your Role in Security
While we protect your data on our end, you can help by using strong passwords, keeping your login credentials private, and promptly reporting any suspicious activity on your account.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods.

During Enrollment
All personal and educational data is actively maintained to support your learning experience and provide ongoing assistance.
After Graduation
We retain your educational records for 7 years to provide transcripts, references, and alumni services. Contact information is kept for ongoing career support.
Financial Records
Payment and billing information is kept for 7 years as required by tax and accounting regulations.
Marketing Data
Communication preferences and marketing interactions are deleted within 2 years of your last engagement with us.

When data reaches the end of its retention period, we securely delete it from our systems. You can request earlier deletion in most cases, though we may need to retain some information for legal compliance.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our site is being used.

  • Essential cookies that make our website function properly and securely
  • Analytics cookies that help us understand visitor behavior and improve our content
  • Preference cookies that remember your settings and customize your experience
  • Third-party cookies from embedded content like videos or social media widgets

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. We provide clear information about our cookie usage when you first visit our site.

Analytics and Tracking
We use privacy-focused analytics tools to understand how visitors interact with our website. This data is anonymized and helps us create better educational content and user experiences.

Changes to This Policy

Privacy laws and our business practices evolve over time. We'll update this policy as needed to reflect changes in how we collect, use, or protect your information.

  • We'll notify you by email about significant changes that affect your rights or how we use your data
  • Minor updates will be posted on our website with a new "last updated" date
  • You can always access the current version of this policy on our website
  • Continued use of our services after policy updates indicates your acceptance of the changes

If you disagree with changes to our privacy policy, you can contact us to discuss your concerns or exercise your right to withdraw consent for certain data processing activities.

Privacy Questions or Concerns?

Our privacy team is here to help with any questions about how we handle your personal information. Don't hesitate to reach out.

Email: support@cloudevolvetech.com
Phone: +88689334141
Address: No. 236號, Yuantong S Rd, Tanzi District, Taichung City, Taiwan 427

We aim to respond to all privacy inquiries within 48 hours during business days. For urgent concerns about data security or unauthorized access, please call us immediately.